Resume Writing, Tools

Business Language List

Financial: Measures the economic impact of actions on growth, profitability and risk from shareholder’s perspective (net income, ROI, ROA, cash flow).

Customer: Measures the ability of an organization to provide quality goods and services that meet customer expectations (customer retention, profitability, satisfaction and loyalty).

Internal Business Processes: Measures the internal business processes that create customer and shareholder satisfaction (project management, total quality management, Six Sigma).

Learning and Growth: Measures the organizational environment that fosters change, innovation, information sharing and growth (staff morale, training, knowledge sharing).

Productivity: Measures employee output (units/ transactions/dollars), the uptime levels and how employees use their time (sales-to-assets ratio, dollar revenue from new customers, sales pipeline).

Quality: Measures the ability to meet and/or exceed the requirements and expectations of the customer (customer complaints, percent returns, DPMO — defects per million opportunities).

Profitability: Measures the overall effectiveness of the management organization in generating profits (profit contribution by segment/customer, margin spreads).

Timeliness: Measures the point in time (day/week/ month) when management and employee tasks are completed (on-time delivery, percent of late orders).

Process Efficiency: Measures how effectively the management organization incorporates quality control, Six Sigma and best practices to streamline operational processes (yield percentage, process uptime, capacity utilization).

Cycle Time: Measures the duration of time (hours/days/months) required by employees to complete tasks (processing time, time to service customer).

Resource Utilization: Measures how effectively the management organization leverages existing business resources such as assets, bricks and mortar, investments (sales per total assets, sales per channel, win rate).

Cost Savings: Measures how successfully the management organization achieves economies of scale and scope of work with its people, staff and practices to control operational and overhead costs (cost per unit, inventory turns, cost of goods).

Growth: Measures the ability of the management organization to maintain competitive economic position in the growth of the economy and industry (market share, customer acquisition/retention, account penetration).

Innovation: Measures the capability of the organization to develop new products, processes and services to penetrate new markets and customer segments (new patents, new product rollouts, R&D spend).

Technology: Measures how effectively the IT organization develops, implements and maintains information management infrastructure and applications (IT capital spending, CRM technologies implemented, Web-enabled access).

MBA Language List: The Hedgehog Concept, Porter’s 5 Forces, The Marketing Mix (The 5 Ps of Marketing) Competitive Advantage, First Mover Advantage, Marginal Cost, Marginal Revenue, Break Even Point, Early Adopters, Organizational Behavior, Monopoly, Business Model, Freemeum, Customer Relationship Management (CRM), Bottleneck, IPO (Initial Public Offering), Intellectual Property, Net Present Value, Market Segment, Target Market, Market Share, Opportunity Cost, Group Think, P/E Ratio, Bundling, Return on Investment, Value Chain, Value Creation, Mezzanine Financing, Venture Capital, Social Proof